Say Hello
Contact Us
Customer service, sales, partnerships, press — every email reaches a real person at our boutique in Austin.
We'd love to hear from you
Whether you're picking out your first bottle or your fiftieth, we're here. Real humans, fast replies — usually within one business day.
Customer Service
Orders & Returns
Order status, shipping questions, returns, exchanges, damaged items.
Sales & General
Anything Else
Product questions, partnerships, press, or just to say hello.
Where we are
Carter's Collections is an independent boutique based in Austin, Texas, U.S.A. We ship from our Austin location to all 50 U.S. states and worldwide. We currently operate online only — no walk-in storefront at this time.
Response times
- Weekdays: Replies within 1 business day, usually same day if before 4 PM CT.
- Weekends & holidays: We'll get back to you the next business day.
- Order-critical issues (damaged shipment, wrong item, missing delivery): flagged and handled first thing each morning.
Before you write
Many quick questions are answered on our policy pages:
- Shipping Policy — delivery times, fees, international
- Return Policy — how to return, refunds, exchanges
- Privacy Policy — how we handle your data
Last updated: May 27, 2026. Questions? Email support@carterscollections.com.